Possible causes

• Clogged drain hose: 
  • Blockages like lint, debris, or foreign objects can prevent water from flowing freely out of the hose.
• Kinked drain hose: 
  • A bend or twist in the hose can restrict water flow.
• Faulty drain pump: 
  • The pump responsible for pushing water out of the machine might be malfunctioning.
• Blocked filter: 
  • The drain filter can trap debris and clog, hindering water drainage.
• Internal issue:
  • In rare cases, internal blockages or faulty components within the machine could be causing the drainage problem.

Troubleshooting the 5C Error Code

1. Turn off and unplug the washing machine: 
   • Always prioritize safety before attempting any troubleshooting.
2. Check the drain hose: 
   • Disconnect the hose from the drain and inspect for blockages or kinks. Remove any debris you find and straighten the hose if necessary.
3. Clean the drain filter: 
   • Locate the drain filter (usually behind a small access panel on the front of the machine) and remove it. Clean it thoroughly with warm water and remove any trapped debris.
4. Run an empty drain cycle: 
   • If your machine has this option, run it to try clearing any remaining water or debris from the drainage system.
5. Consult your user manual: 
   • Your manual might have specific instructions for cleaning the drain hose, filter, and troubleshooting the 5C error code for your particular model.
6. Contact Samsung support: 
   • If the above steps don't resolve the issue, contact Samsung support for further assistance or technician recommendations. They can help diagnose the problem and provide specific guidance for your model.

Additional Tips

• Regularly clean the drain filter to prevent future clogs.
• Avoid putting excessive amounts of detergent in the machine, as this can create suds that can contribute to drainage problems.
• Don't overload the washing machine, as this can put extra strain on the drainage system.
• Don't attempt to disassemble or repair the washing machine yourself unless you have the necessary expertise.

Remember, the exact cause and troubleshooting steps might vary depending on your specific Samsung washing machine model. Consulting your user manual or contacting Samsung support can provide the most accurate information and guidance for your situation.

I hope this explanation of the 5C error code helps you resolve the drainage issue with your Samsung washing machine!