The F/14 error code on a Kenmore washer indicates a problem with the communication between the control board and the Central Control Unit (CCU) on-board program chip. Here's a breakdown of what this means and troubleshooting steps:
Meaning of F/14 Error
- The control board, which acts as the "brain" of the washer, is unable to receive or interpret data from the CCU program chip. This essential communication is needed for the washer to operate through the wash cycle properly.
Possible Causes of F/14 Error
- Temporary glitch - A temporary glitch in the control board or CCU communication might cause the F/14 error.
- Loose wiring connection - Electrical connections between the control board and the CCU might be loose or damaged, disrupting communication.
- Faulty control board - The control board itself might be malfunctioning and unable to communicate with the CCU.
- Faulty CCU program chip - In rare cases, the CCU program chip itself might be defective.
How to troubleshoot the F/14 error on your Kenmore Washer
Important safety precaution - Before attempting any troubleshooting steps, unplug the washer from the power outlet to avoid electrical hazards.
- Reset the washer - Unplug the washer for a few minutes and then plug it back in. A simple reset can sometimes resolve temporary glitches with the communication between the control board and CCU.
- Check wiring connections (for experienced DIYers) - If you're comfortable with basic appliance repair, you can visually inspect the wiring harness that connects the control board to the CCU. Look for any loose connections or damaged wires. Consult your user manual or a qualified technician for guidance on safe inspection and avoid tampering with electrical components if unsure.
If the F/14 Error Persists
- Consult your user manual - Your Kenmore washer's user manual might have specific troubleshooting steps or diagnostics for the F/14 error code for your model.
Consider Professional Help
If the troubleshooting steps above don't resolve the issue, consulting a qualified appliance repair technician is recommended. They can diagnose the exact cause of the F/14 error and recommend the appropriate solution. This might involve:
- Securing loose wiring connections - A technician can identify and tighten any loose connections between the control board and CCU.
- Replacing the control board - If the control board is faulty, a technician can replace it.
- Replacing the CCU program chip (less likely) - In rare cases, the technician might recommend replacing the CCU program chip, but this is a less common solution.
Here are some additional tips
- If your Kenmore washer is still under warranty, contacting the manufacturer's customer service might be an option for a free repair related to the communication issue between the control board and CCU.
Unless you're comfortable with basic appliance repair, avoid tampering with electrical components. Leave more complex troubleshooting to a qualified technician.