Troubleshooting Steps for Unbalanced Load Error

1. Redistribute the load - Unplug the washer from the power outlet for safety. Open the door and carefully redistribute the laundry items in the washer drum. Try to spread out the clothes evenly and ensure heavier items are not concentrated in one area.
2. Check for bulky items - Sometimes, a single bulky item like a bathrobe or bedspread can cause an imbalance. Remove such items and rewash them separately.
3. Restart the spin cycle - Once you've redistributed the load, close the door and restart the spin cycle. The washer should be able to spin properly with a balanced load.

Additional Tips

• Avoid overloading the washer. Refer to your user manual for the recommended load capacity for your specific model.
• Use the appropriate spin cycle for the type of laundry you're washing. Delicate items might require a slower spin speed to prevent them from bunching up and causing an imbalance.
• If the unbalanced load error persists after following these steps, there might be an underlying issue with the washer's suspension system or shock absorbers. In that case, consulting a qualified appliance repair technician is recommended.

Here's a note on the difference between CA and CI codes

• While both represent unbalanced load errors, some sources suggest CI might be a variant used in older Kenmore washer models. However, the troubleshooting steps remain the same for both codes.
• If you have the user manual for your specific Kenmore washer model, it can clarify the exact meaning of the error code displayed on your machine.