Troubleshooting Steps for Off-Balance Load (Ob)

Important safety precaution - Before attempting any troubleshooting steps, unplug the washer from the power outlet to avoid electrical hazards.

1. Redistribute the load - Open the washer door and carefully redistribute the laundry items in the drum. Try to spread out the clothes evenly and ensure heavier items are not concentrated in one area.
2. Remove bulky items - Sometimes, a single bulky item like a bathrobe or bedspread can cause an imbalance. Remove such items and rewash them separately.
3. Restart the spin cycle - Once you've redistributed the load, close the door and restart the spin cycle. The washer should be able to spin properly with a balanced load.

Additional Tips

• Avoid overloading the washer. Refer to your user manual for the recommended load capacity for your specific model.
• Use the appropriate spin speed for the type of laundry you're washing. Delicate items might require a slower spin speed to prevent them from bunching up and causing an imbalance.
• If the Ob error persists after following these steps, there might be an underlying issue with the washer's suspension system or shock absorbers. In that case, consulting a qualified appliance repair technician is recommended.

Here are some additional points to remember

• While "Ob" is a common code for off-balance loads in Kenmore washers, some older models might use a different code like "CA" or "CI" for the same issue. Refer to your user manual for the specific code displayed by your washer model.
• A properly balanced load not only helps prevent Ob errors but also reduces wear and tear on the washer and extends its lifespan.