Possible causes

• Motor failure: 
  • The motor itself might be faulty, worn out, or have burned out.
• Carbon brushes: 
  • The carbon brushes, which conduct electricity to the motor, might be worn down and need replacement.
• Hall sensor malfunction: 
  • The hall sensor, which tracks the motor's rotation, could be faulty, sending incorrect signals to the control board.
• Wiring issues: 
  • Loose, damaged, or corroded wiring connections to the motor or its components could be interfering with operation.
• Control board problems:
  • In rare cases, a faulty control board might be unable to send correct signals to the motor.

Troubleshooting the E11 Error Code

1. Try a power reset:
   • Disconnect the washing machine from power for at least 30 minutes to allow for a potential reset.
   • Reconnect the power and attempt a wash cycle. If the error persists, proceed to further troubleshooting.
2. Check for visible motor issues:
   • Inspect the motor and its wiring for any signs of damage, loose connections, or corrosion.
3. Test the motor (if you have electrical knowledge):
   • Using a multimeter, you can test the motor's resistance to assess its functionality. This step is best performed by a qualified technician.
4. Inspect the carbon brushes:
   • If accessible, check the carbon brushes for signs of significant wear and replace them if necessary.
5. Seek professional assistance:
   • Due to the complexity of motor-related repairs and the potential involvement of the control board, it's often recommended to have a professional technician diagnose and repair the E11 error.

Additional Tips

• Avoid overloading: Overloading the machine can strain the motor and contribute to motor-related problems.
• Don't force the drum: If the drum is stuck or not rotating smoothly, don't attempt to force it, as this could worsen the issue.
• Consult your user manual: Refer to your specific model's manual for any additional troubleshooting guidance or error code definitions.