Meaning: Proximity Error or IR Communication Disconnection

There are two interpretations of the E:09 error code depending on your washer model:

• Proximity Error: This applies to washers that use a micro-wand for communication. The micro-wand is a handheld device used to program cycles or download settings. An E:09 error in this case suggests the micro-wand was removed before communication was complete.
• IR Communication Disconnection: This applies to washers that use infrared (IR) technology for communication. The E:09 error here indicates a disruption in the IR communication between the washer and an external device.
• Potential Cause of error: Regardless of the communication method (micro-wand or IR), the E:09 error signifies an interruption in the data transfer process. This could be due to:
  • User error: Prematurely removing the micro-wand or blocking the IR signal during communication.
  • Faulty micro-wand or IR transmitter/receiver.

Solutions to try 

Here are some troubleshooting steps you can try:

• Micro-wand communication:
  • Ensure the micro-wand is properly aligned with the designated receiver spot on the washer.
  • Re-attempt communication without removing the micro-wand until the process is complete.
• IR communication:
  • Check for any obstructions blocking the IR signal path between the washer and the external device.
  • Clean the IR transmitter/receiver windows on both the washer and the external device.
  • Re-establish the IR connection according to the device's instructions.
• If the error persists: If the troubleshooting steps don't resolve the E:09 error, it might indicate a malfunction with the micro-wand, IR components, or the washer's control board. Consulting a qualified appliance technician for diagnosis and repair is recommended.

Remember, for a reliable diagnosis and repair, consulting a qualified appliance technician is highly recommended.