The error code E31 on a GE washer indicates a problem with the draining process. It signifies that the washer is taking too long to drain the water out of the tub before the spin cycle.
Here's an explanation of the E31 code, its causes, and troubleshooting steps
Understanding the E30 vs. E31 Code Difference
It's important to distinguish between E30 and E31 error codes on GE washers. While both relate to draining issues, they have slight differences:
- E30 (No Drain): The control board doesn't receive a signal from the drain pump, indicating the washer can't detect proper drainage.
- E31 (Drain Timeout): The washer detects the drain pump is functioning, but it's taking an excessively long time (usually exceeding 8 minutes) to drain the water.
Possible Causes of E31 Error
- Clogged Drain Hose or Filter: Lint, debris, or soap scum can accumulate in the drain hose or filter, hindering water flow and slowing down drainage.
- Blocked Drain Pipe: The drainpipe where your washer hose connects could also be clogged with debris or buildup, preventing water from flowing out efficiently.
- Faulty Drain Pump: While the pump might be working, it might be malfunctioning and unable to pump out the water at an adequate speed.
- Kinked Drain Hose: If the drain hose is kinked or bent, it can restrict water flow and hinder proper drainage.
- Improper Drain Hose Height: The drain hose outlet might be positioned too low or too high, affecting water flow due to siphoning or gravity issues.
Troubleshooting Steps for E31 Error
- Clean the Drain Hose and Filter: Locate the drain hose filter, typically behind a small access panel at the bottom front of the washer. Clean any trapped debris and flush the hose with clean water.
- Clear the Drain Pipe: If you suspect a clog in the drainpipe, disconnect the drain hose and clear any blockage you find in the pipe itself. You can use a plumber's snake or a wet/dry vacuum for this purpose.
- Straighten the Drain Hose: Ensure the drain hose isn't kinked or bent in any way.
- Check Drain Hose Height: Refer to your user manual for the recommended placement and height for the drain hose outlet. The hose should ideally be positioned at least 27½ inches (700 mm) from the floor to prevent siphoning.
- Reset the Washer: Consult your user manual for specific instructions on resetting your GE washer model.
If the E31 Code Persists after these steps
- Contact a qualified appliance repair technician: They can diagnose the problem more precisely based on your washer model and error code. This might involve testing the drain pump for performance issues, checking for wiring problems, or addressing other potential causes of slow drainage.
Additional Tips to Prevent E31 Error
- Avoid overloading the washer: Putting too many clothes in the washer can put extra strain on the draining system and contribute to clogs.
- Use the correct amount of detergent: Excessive suds can also interfere with proper drainage.
- Clean the drain hose and filter regularly: Regular cleaning helps prevent clogs and maintain efficient drainage.
By following these steps, you should be able to identify and address the cause of the E31 error code on your GE washer and ensure a proper draining process before the spin cycle. If the troubleshooting steps don't resolve the issue, consulting a qualified appliance repair technician is recommended for a more precise diagnosis and repair.