The error code E38 on a GE washer indicates a problem with the detergent dispenser system.
During a wash cycle, the washer dispenses detergent at specific points based on the selected cycle. The E38 code signifies that the control board isn't receiving the expected signal from the dispenser, indicating an issue with the detergent dispensing process.
Here's an explanation of the E38 code, its causes, and troubleshooting steps
Possible Causes of E38 Error
- Faulty Dispenser Motor: The dispenser motor, responsible for opening and closing compartments to release detergent at the right time, might be malfunctioning.
- Clogged Dispenser Compartments or Hose: Detergent residue, debris, or hard water buildup can clog the dispenser compartments or the hose that connects the dispenser to the washer tub.
- Faulty Dispenser Sensor (Less Common): In some models, a sensor within the dispenser assembly might be malfunctioning and sending incorrect signals to the control board.
- Loose Electrical Connections (Less Common): Electrical connections between the dispenser and the control board might be loose or faulty, interrupting communication between the components.
Troubleshooting Steps for E38 Error
- Reset the Washer: Consult your user manual for specific instructions on resetting your GE washer model. A simple reset can sometimes clear temporary glitches.
- Clean the Dispenser Compartments: Locate the detergent dispenser drawer and remove it completely from the washer. Following your user manual's instructions, clean the compartments thoroughly with warm water and mild detergent. Look for any blockages in the dispenser housing where the drawer inserts.
- Clean the Dispenser Hose (if accessible): Some GE washer models allow access to the hose that dispenses detergent from the drawer to the tub. Refer to your user manual for specific instructions on cleaning the hose (if applicable).
- Check for Loose Connections (if comfortable): If you're comfortable with basic appliance repair, consult your user manual for the location of the dispenser and its connection to the control board. Visually inspect the connection for any loose wires or damage. Important Note: If you're not comfortable with electrical components, consult a qualified appliance repair technician for this step.
If the E38 Code Persists after these steps
- Contact a qualified appliance repair technician: They can diagnose the problem more precisely based on your washer model and error code. This might involve testing the dispenser motor, checking for clogged components that you can't access, or examining the dispenser sensor or electrical connections (if necessary).
Additional Tips to Prevent E38 Error
- Use the correct type and amount of detergent: Using high-efficiency (HE) detergent recommended for washers is important. Avoid using excessive detergent, which can contribute to clogs.
- Clean the dispenser compartments regularly: Regular cleaning helps prevent buildup and potential clogs.
- Check for detergent compatibility: If you're using a new detergent, ensure it's compatible with HE washers to avoid clogging issues.
By following these steps, you should be able to identify the cause of the E38 error code on your GE washer and ensure proper detergent dispensing during wash cycles. If the error persists after trying these troubleshooting steps, consulting a qualified appliance repair technician is recommended for a more precise diagnosis and repair.
Remember to refer to your user manual for specific instructions related to your GE washer model, especially for cleaning the dispenser compartments or hose (if applicable). The user manual might also provide additional troubleshooting tips specific to your model.