Error code E64 on a GE washer indicates a problem with the heating system. During wash cycles, the washer heater element warms the water to the desired temperature depending on the selected wash cycle. The E64 code signifies the control board isn't detecting proper heating or there's an issue with the heating circuit. This could be due to several reasons related to the heating components.
Here's an explanation of the E64 code, its causes, and troubleshooting steps
Possible Causes of E64 Error
- Faulty Heater Element: Over time, the heater element can wear out and become less efficient in heating the water.
- Faulty Water Temperature Sensor (NTC Sensor): The NTC (Negative Temperature Coefficient) sensor monitors the water temperature and sends signals to the control board. A malfunctioning sensor might provide inaccurate readings, leading to improper heating.
- Faulty Control Board (Less Common): In rare cases, the control board itself might be malfunctioning and unable to regulate the heating element properly.
- Wiring Issues (Less Common): Loose or damaged wiring connections within the heating circuit could disrupt the flow of electricity to the heater element.
Troubleshooting Steps for E64 Error
Due to the involvement of electrical components and potential for water leaks, there aren't many recommended DIY troubleshooting steps for E64. Attempting to fix the heater element, NTC sensor, control board, or wiring yourself is not recommended.
Recommendation
- Contact a qualified appliance repair technician: They can diagnose the problem more precisely based on your washer model and error code. This might involve:
- Testing the heater element for functionality.
- Checking the NTC sensor for accuracy.
- Inspecting the control board for potential issues (if necessary).
- Verifying and securing wiring connections within the heating circuit (if necessary).
Repair Options
Depending on the diagnosis, the repair might involve:
- Replacing the Heater Element: If the heater element is faulty, the technician will likely recommend replacing it.
- Replacing the NTC Sensor: A malfunctioning NTC sensor might require replacement.
- Repairing or Replacing the Control Board (Less Common): In rare cases, the control board might need repair or replacement.
- Fixing Wiring Connections (Less Common): The technician can secure any loose or damaged wiring connections within the heating circuit.
Important Note
- Safety First: Unplug the washer from the power outlet before any troubleshooting steps, especially when dealing with electrical components and potential water leaks.
- Consult User Manual: Refer to your user manual for specific instructions related to your GE washer model.
By understanding the E64 code and its potential causes, you can consult a qualified appliance repair technician for a proper diagnosis and repair to ensure your washer heats water effectively for optimal cleaning performance.