Possible Causes of Communication Timeout Error (EC:02 or EC02)

• Communication Issue: This error signifies that the washer's control board attempted to communicate with an external device but did not receive a response within the expected timeframe. This external device could be:
  • Stack Dryer: If your washer is part of a washer-dryer stack, the communication might be with the dryer control board.
  • External Control Module: In some cases, Speed Queen washers might have compatible external control modules for additional features.

Troubleshooting Steps

Important Note: While the following steps might resolve the issue, some involve checking connections or resetting the washer. Proceed with caution and only if you are comfortable:

1. Check Connections: Ensure all cables connecting the washer to the external device (dryer or control module) are securely plugged in at both ends. Disconnect and reconnect the cables to ensure a good connection.
2. Reset the Washer: Consult your washer's manual for specific instructions on resetting the washer. A simple reset might sometimes resolve communication glitches.

If the Error Persists

• Check Dryer Functionality (if applicable): If your washer is part of a stack, ensure the dryer functions properly. An error code on the dryer itself might be preventing communication with the washer.
• Consult Speed Queen Support: If the troubleshooting steps don't resolve the issue, contacting Speed Queen's customer support is recommended. They can provide further guidance on troubleshooting specific to your washer model and the external device involved in the communication.
• Contact a Qualified Technician (Recommended): For a confirmed malfunctioning external device or a complex communication issue, consulting a qualified appliance repair technician is recommended. They can diagnose the problem accurately and recommend the appropriate solution (repair or replacement of the external device or washer components).

By following these steps, you can potentially address the communication timeout error (EC:02 or EC02) on your Speed Queen washer. If the issue persists or involves a malfunctioning external device, consulting a qualified technician is the best course of action for proper diagnosis and repair.