The error code EC11 on your Speed Queen washer indicates a Card Reader Initialization Problem. This means the washer's control board encountered an issue during the initial communication process with the card reader you use for payment or cycle selection (if applicable to your model).
Here's a breakdown of the problem, potential causes, and troubleshooting steps you can try.
Potential Causes of this error
- Communication Failure: The error code suggests the washer's control board couldn't establish proper communication with the card reader when you inserted your chip card. This could be due to a few reasons:
- Dirty Chip or Reader: Dirt, dust, or debris on the chip card or the card reader contacts might be hindering the initial communication.
- Loose Connection (Less Likely): In rare cases, a loose connection between the card reader and the control board within the washer might disrupt communication.
- Faulty Card Reader (Less Likely): In less frequent cases, the card reader itself might be malfunctioning and unable to communicate with the control board.
Troubleshooting Steps
Important Note: While the following steps might resolve the issue, some involve checking connections or resetting the washer. Proceed with caution and only if you are comfortable:
- Clean the Chip and Reader: Use a soft, dry cloth to gently wipe the chip on your card and the contacts on the card reader slot of the washer. Avoid using any liquids or abrasive cleaners.
- Power Cycle the Washer: Turn off the washer at the wall outlet, wait for 30 seconds, and then turn it back on. This can sometimes clear temporary glitches affecting communication between the card reader and control board.
- Reseat the Card Reader (For Advanced Users Only): If you're comfortable with basic appliance maintenance, consult your washer's manual (if it provides instructions) to see if it details how to safely reseat the card reader within the washer. This process might involve removing a panel and ensuring the card reader is properly connected. Only attempt this step if you are confident and have access to the user manual instructions.
If the Error Persists
- Consult Speed Queen Support: If the troubleshooting steps don't resolve the issue, contacting Speed Queen's customer support is recommended. They can provide further guidance on your specific washer model and the card reader functionality. They might be able to suggest additional troubleshooting steps or determine if the issue requires a technician's expertise (e.g., checking loose connections within the washer).
What to Avoid:
- Forcing the Card: Avoid repeatedly inserting or forcing the card into the reader, as this could damage the card or the reader itself.
- Disassembling the Washer (Unless Comfortable): Unless you're comfortable with appliance repair and have the user manual's guidance, avoid disassembling the washer to access the card reader for inspection or repair. Leave any internal repairs to a qualified technician.
By following these steps, you can potentially address the card reader initialization problem (EC11) on your Speed Queen washer. If the error persists after cleaning, power cycling, and attempting to reseat the card reader (if applicable to your model), consult Speed Queen support for further assistance. They can help determine if a technician's visit is necessary to diagnose a potential loose connection or faulty card reader.