The error code EC:19 or EC19 on your Speed Queen washer indicates a No Card Reader Communication issue. This signifies a problem with communication between the washer's control board and the card reader used for payment or specific cycles (if applicable to your model).
Here's a breakdown of the problem, potential causes, troubleshooting steps you can try (with caution), and when to consult a qualified technician
No Card Reader Communication (EC:19 or EC19)
- Communication Breakdown: The error code suggests the control board isn't receiving any signal from the card reader, preventing the washer from processing any card-related functions.
Potential Causes
- Loose Connection: A loose or corroded connection between the card reader and the control board could be disrupting communication.
- Faulty Card Reader: The card reader itself might be malfunctioning and unable to send signals to the control board.
- Control Board Malfunction (Less Likely): In rare cases, a malfunctioning control board might not be recognizing the card reader.
Troubleshooting Steps
Important Note: While the following steps might resolve the issue, some involve checking connections or resetting the washer. Proceed with caution and only if you are comfortable:
- Power Cycle the Washer: Turn off the washer at the wall outlet, wait for 30 seconds, and then turn it back on. This can sometimes clear temporary glitches affecting communication.
- Check Connections (Optional): If comfortable, consult your washer's manual for instructions on accessing the interior (proceed with caution). You can visually inspect the connection between the card reader and the control board for any loose or corroded connectors. However, avoid disconnecting or manipulating any wires yourself.
If the Error Persists
- Consult Speed Queen Support: If the troubleshooting steps don't resolve the issue, contacting Speed Queen's customer support is recommended. They can provide further guidance on your specific washer model and the card reader functionality.
- Contact a Qualified Technician (Recommended): For a confirmed loose connection, faulty card reader, or a complex communication issue, consulting a qualified appliance repair technician is recommended. They can diagnose the problem accurately (loose connection, faulty card reader, control board malfunction) and recommend the appropriate solution (repairing the connection, replacing the card reader, or potentially the control board).
By following these steps, you can potentially address the communication error (EC:19 or EC19) between the card reader and the control board on your Speed Queen washer. If the issue persists or involves a faulty component, consulting a qualified technician is the best course of action for proper diagnosis and repair.