Site Code Mismatch (EC:22)

• Incorrect Code: The most likely cause is that the site code associated with the chip card you are using doesn't match the site code programmed into the washer. Site codes are used in environments where multiple washers might share a payment system or specific cycle selection functionality.

Potential Causes

• Incorrect Card for Location: The card you're using might be programmed for a different location (e.g., laundromat) than the washer you're trying to use.
• Washer Misconfiguration (Less Likely): In rare cases, the site code programmed into the washer itself might be incorrect.

Troubleshooting Steps

1. Verify Card Compatibility: If you have access to information about the chip card system (e.g., laundromat notice), try to confirm if the card is intended for the location where you're using the washer.
2. Consult Speed Queen Support: Since the error code points towards a configuration issue with the card or washer, contacting Speed Queen's customer support is recommended. They can provide further guidance specific to your situation:
   • Information on the site code system you're using (if applicable).
   • Whether the washer should have a user-accessible option to change the site code (not recommended unless instructed by Speed Queen support).

What to Avoid

• Modifying Washer Settings Yourself: Avoid attempting to change any settings or codes on the washer itself unless specifically instructed by Speed Queen support. This could further complicate the issue.

By following these steps, you can potentially address the site code mismatch error (EC:22) on your Speed Queen washer. It's important to remember that site codes are often used in specific environments (e.g., laundromats) and modifying washer settings yourself is not recommended. Consulting Speed Queen support is the best course of action to understand the intended use of the chip card and any potential solutions for your situation.