Diagnostic Test Flash Failure (EC:2b)

• Technical Test Error: This error code appears during a diagnostic test using a specialized card (not your regular chip card) that technicians use to assess the washer's functionality. The error suggests the washer's control board encountered a problem with the flash memory during the diagnostic test. Flash memory is a type of storage used in electronic devices to store data that persists even when the power is off.

Potential Causes

• Faulty Diagnostic Card (Less Likely): In rare cases, the diagnostic card itself might be malfunctioning and causing issues with the flash memory during the test.
• Control Board Malfunction: In most cases, the error likely indicates a problem with the washer's control board, specifically its flash memory. This memory might be corrupted or malfunctioning, preventing the successful completion of the diagnostic test.

The EC:2b error code is typically encountered by qualified technicians during the service process. Since it involves a specialized diagnostic tool and a potential control board malfunction, user troubleshooting is not recommended. Problems with flash memory can be complex and require technical expertise to diagnose and potentially repair.

Recommended Course of Action

• If You Encountered This Error: If you came across this error code yourself, it likely means a technician was running a diagnostic test and encountered this issue. The technician will likely interpret this code and proceed with their diagnosis.
• For Washer Malfunction: If your washer is malfunctioning and you haven't called a technician yet, contact Speed Queen Support. They can guide you through troubleshooting steps and determine if a technician visit is necessary.

By understanding the meaning of the EC:2b error code, you can recognize when a technician encounters an issue during the diagnostic process. If you're experiencing washer malfunctions and haven't called for service yet, contacting Speed Queen support is the best course of action.