The error code EC36 on your Speed Queen washer indicates a problem with the Washer's Internal Coin Dispenser. This error code is specific to washers that have a built-in coin dispenser for payment and cycle selection.
Here's an explanation of the problem, potential causes, and troubleshooting steps you can try
Internal Coin Dispenser Problem (EC36)
- Coin Dispenser Malfunction: The error code suggests the washer's control board detected an issue with the internal coin dispenser mechanism. This could be due to several reasons
Potential Causes of this error
- Jammed Coins: Coins might be jammed or stuck within the dispenser mechanism, preventing it from functioning properly.
- Foreign Objects: Objects other than coins might be stuck in the dispenser, causing blockages and disrupting its operation.
- Faulty Dispenser (Less Likely): In less frequent cases, the dispenser itself might be malfunctioning due to electrical or mechanical issues.
Troubleshooting Steps
- Check for User Manual Instructions: Consult your washer's user manual for specific instructions on how to access and troubleshoot the coin dispenser. Some washers might have a designated coin dispenser compartment you can access to check for jams or blockages.
- Clear Coin Jams (if accessible): If the user manual provides instructions for accessing the coin dispenser, and you feel comfortable doing so, carefully check for jammed coins and try to remove them gently. Avoid using sharp objects or applying excessive force that could damage the dispenser mechanism.
- Remove Foreign Objects (if accessible): If you see any foreign objects besides coins stuck in the dispenser (following the user manual's guidance for access), carefully remove them.
- Consult Speed Queen Support: If the user manual doesn't provide access instructions or you're uncomfortable checking the dispenser yourself, contacting Speed Queen's customer support is recommended. They can provide further guidance on your specific washer model and the coin dispenser functionality. They might advise on:
- Additional troubleshooting steps accessible to users.
- Scheduling a technician visit if the issue seems more complex or requires internal disassembly of the dispenser (not recommended for users).
What to Avoid:
- Forced Coin Insertion: Avoid forcing coins into the dispenser if it seems jammed, as this could worsen the blockage or damage the mechanism.
- Disassembling the Dispenser (Unless in Manual): Unless your user manual provides clear instructions and you're comfortable with appliance repair, avoid disassembling the coin dispenser yourself. Internal repairs are best left to qualified technicians.
By following these steps, you can potentially address the internal coin dispenser problem (EC36) on your Speed Queen washer. If the user manual doesn't provide access instructions or you're uncomfortable checking the dispenser yourself, consult Speed Queen support for further guidance. They can help determine the cause of the malfunction and advise on whether a technician's visit is necessary.