Loyalty Purse Read Error (EC:50)

• Card Reader Issue: The error code suggests the washer's control board couldn't read the data related to loyalty points or stored value on the chip card you inserted. This could be due to a few reasons

Potential Causes

• Dirty Chip or Reader: Dirt, dust, or debris on the chip card or the card reader contacts might be hindering proper communication.
• Damaged Card (Less Likely): A physical scratch or damage on the chip of the card itself could be affecting its ability to transmit data related to loyalty points or stored value.
• Temporary Card Glitch (Less Likely): In rare cases, a temporary issue with the chip card itself could prevent it from transmitting loyalty data properly.

Troubleshooting Steps

1. Clean the Chip and Reader: Use a soft, dry cloth to gently wipe the chip on your card and the contacts on the card reader slot of the washer. Avoid using any liquids or abrasive cleaners.
2. Try a Different Card (Optional): If you have another compatible card, try using it to see if the washer can read the loyalty data without the error. This can help isolate if the problem is with the specific card you were using.
3. Consult Speed Queen Support: If cleaning the chip and reader or trying a different card doesn't resolve the issue, contacting Speed Queen's customer support is recommended. They can provide further guidance on your specific washer model, the loyalty card system functionality, and potential solutions. They might be able to suggest additional troubleshooting steps or determine if the issue requires further investigation (e.g., system glitch, compatibility issue).

What to Avoid

• Forcing the Card: Avoid repeatedly inserting or forcing the card into the reader, as this could damage the card or the reader itself.
• Disassembling the Washer: Do not attempt to disassemble the washer to clean the card reader internally. Leave any internal repairs to a qualified technician.

By following these steps, you can potentially address the loyalty purse read error (EC:50) on your Speed Queen washer. If the issue persists after cleaning and trying different cards, consult Speed Queen support for further assistance. They can help determine if the error requires further investigation into the loyalty card system or the washer's ability to read loyalty data.