HE1
The HE1 error indicates a heater malfunction in your Samsung washing machine. The culprit could be anything from a faulty heating element to a sensor issue, keeping your water from reaching the desired temperature for certain cycles.
Possible Causes of the HE1 Error:
- Faulty heating element:
- Over time, the element can wear out or malfunction, preventing proper heating.
- Sensor issues:
- Temperature sensors might be sending incorrect readings, confusing the machine about water temperature.
- Internal wiring problems:
- Loose connections or damaged wires can disrupt communication between the control board and the heating element.
- Scale buildup:
- Mineral buildup in the heating element can decrease its efficiency and trigger the error.
Troubleshooting the HE1 Error Code on the Samsung Washing Machine
- Restart the washing machine:
- Sometimes, a simple reboot can clear temporary glitches.
- Run a diagnostic cycle:
- Your user manual will guide you through running a diagnostic cycle specific to your model, potentially pinpointing the problem.
- Check for error code variations:
- HE, HE2, HR, and HC codes all relate to heater issues. Consult your manual for specific troubleshooting instructions for your code variation.
- Descale the heating element:
- Mineral buildup can be tackled by running a cleaning cycle with a descaling agent (check your user manual for compatible products and instructions).
When to Call Samsung Support:
If the above steps don't resolve the HE1 error, it's time to call Samsung support. They can:
- Perform advanced diagnostics: Their tools can provide a more precise diagnosis of the problem.
- Recommend repairs: Depending on the issue, they might suggest replacing the heating element, fixing wiring, or addressing sensor issues.
- Send a technician: In some cases, a technician visit might be necessary for repairs.