The F/11 error code on a Kenmore washer indicates a communication problem between the control board and the motor control board. Essentially, the "brain" of the washer (control board) isn't talking properly to the component that controls the motor (motor control board). This can prevent the washer from functioning correctly during the wash cycle.
Here's a breakdown of the possible causes and troubleshooting steps for the F/11 error
Possible Causes of F/11 Error
- Loose wire connection - Electrical connections between the control board and the motor control board might be loose or damaged, disrupting communication and causing the error.
- Faulty control board - The control board itself might be malfunctioning and unable to send the correct signals to the motor control board.
- Faulty motor control board - The motor control board might be defective and unable to receive or interpret signals from the control board.
- Less likely (Faulty motor) - In rare cases, the motor itself might be malfunctioning, but this is less likely to cause an F/11 error specifically.
How to troubleshoot the F/11 error on your Kenmore Washer
Important safety precaution - Before attempting any troubleshooting steps, unplug the washer from the power outlet to avoid electrical hazards.
- Reset the washer - Unplug the washer from the power outlet for a few minutes, then plug it back in and restart the cycle. A simple reset can sometimes resolve temporary glitches with the communication between the control boards.
- Check wiring connections (for experienced DIYers) - If you're comfortable with basic appliance repair, you can visually inspect the wiring harness that connects the control board to the motor control board. Look for any loose connections or damaged wires. Consult your user manual or a qualified technician for guidance on safe inspection and avoid tampering with electrical components if unsure.
If the F/11 Error Persists
- Consult your user manual - Your Kenmore washer's user manual might have specific troubleshooting steps or diagnostics for the F/11 error code for your model.
Consider Professional Help
If the troubleshooting steps above don't resolve the issue, consulting a qualified appliance repair technician is recommended. They can diagnose the exact cause of the F/11 error and recommend the appropriate solution. This might involve -
- Securing loose wiring connections - A technician can identify and tighten any loose connections between the control boards.
- Replacing the control board - If the control board is faulty, a technician can replace it.
- Replacing the motor control board - If the motor control board is malfunctioning, a technician can replace it.
- Testing the motor (less likely) - In rare cases, the technician might assess the motor if other troubleshooting steps fail.
Here are some additional tips
- If your Kenmore washer is still under warranty, contacting the manufacturer's customer service might be an option for a free repair related to the communication issue between the control boards.
- Unless you're comfortable with basic appliance repair, avoid tampering with electrical components. Leave more complex troubleshooting to a qualified technician.