The error code F7 E9 on a Kenmore washer indicates a problem with the washer's drain pump or the control board's communication with the pump. The drain pump is responsible for removing water from the washer during the rinse and spin cycles.
Here's a breakdown of the possible causes and troubleshooting steps for the F7 E9 error.
Possible Causes of F7 E9 Error
- Clogged drain pump - The drain pump filter or hose might be clogged with debris like lint, coins, or buttons, preventing the pump from functioning properly.
- Faulty drain pump - The drain pump itself might be malfunctioning due to electrical problems, worn-out parts, or a blockage within the pump mechanism.
- Loose electrical connections - Electrical connections between the drain pump and the control board might be loose or damaged, disrupting communication.
- Less likely (Control board issue) - In rare cases, the control board might be malfunctioning and unable to send proper signals to the drain pump.
How to troubleshoot the F7 E9 error on your Kenmore Washer
Important safety precaution - Before attempting any troubleshooting steps, unplug the washer from the power outlet to avoid electrical hazards.
- Check for clogs - Clean the drain pump filter and hose according to your Kenmore washer's user manual. Look for any visible debris that might be obstructing water flow.
- Reset the washer - Unplug the washer from the power outlet for a few minutes, then plug it back in and restart the cycle. A simple reset can sometimes resolve temporary glitches with the drain pump or communication with the control board.
If the F7 E9 Error Persists
- Consult your user manual - Your Kenmore washer's user manual might have specific troubleshooting steps or diagnostics for the F7 E9 error code for your model. It might also include instructions on how to access the drain pump for further inspection (if possible on your model).
Consider Professional Help
If the troubleshooting steps above don't resolve the issue, consulting a qualified appliance repair technician is recommended. They can diagnose the exact cause of the F7 E9 error (clogged drain pump, faulty pump, loose connection, or control board issue) and recommend the appropriate solution. This might involve -
- Cleaning the drain pump more thoroughly - A technician can ensure the pump is completely clear of debris and functioning properly.
- Replacing the drain pump - If the pump is faulty, a technician can replace it.
- Repairing loose electrical connections - A technician can identify and fix any loose or damaged electrical connections between the drain pump and the control board.
- Replacing the control board (very unlikely) - If the control board is indeed faulty, a technician can replace it.
Here are some additional tips
- Regularly clean the drain pump filter to prevent clogs.
- Avoid overloading the washer, as this can put extra strain on the drain pump.
- If your Kenmore washer is still under warranty, contacting the manufacturer's customer service might be an option for a free repair related to the drain pump or communication error.