Meaning: IR Communication Disconnection

This error indicates an interruption in the infrared (IR) communication between your washer and an external device.

Potential Causes of this error

• There are a few potential reasons why the IR communication might be disrupted:
  • User Error: Prematurely removing a device relying on IR communication during data transfer.
  • Obstructions: Objects blocking the IR signal path between the washer and the device.
  • Dirty IR Components: Dust or dirt accumulated on the IR transmitter/receiver windows on the washer or the external device.
  • Faulty Components: In rare cases, a malfunctioning IR transmitter/receiver on the washer or the device could be causing the issue.

Possible Solutions

• Here are some troubleshooting steps you can try:
  1. Verify Communication Method: Double-check if your washer model uses IR for communication. Not all Speed Queen washers rely on IR.
  2. Ensure Proper Alignment: If IR is indeed the communication method, ensure the external device is properly aligned with the IR receiver window on your washer. Refer to your washer's manual for the specific location of the IR receiver.
  3. Remove Obstructions: Clear any objects that might be blocking the IR signal path between the washer and the device.
  4. Clean IR Components: Use a soft, dry cloth to gently clean the IR transmitter/receiver windows on both the washer and the external device.
  5. Retry Communication: After completing these steps, attempt to re-establish the IR connection according to the instructions for your external device.
• If the error persists: If the troubleshooting steps don't resolve the E:0B error, it might indicate a malfunction with the IR components on your washer or the external device. Here's what to do next:
  • Consult Device Manual: Refer to the manual for the external device you're using for troubleshooting steps specific to that device.
  • Contact Speed Queen Support: If the issue persists or you suspect a problem with the washer's IR components, contacting Speed Queen support is recommended. They can provide further guidance and determine if a service technician visit is necessary.