The error code E39 on a GE washer indicates a problem with the detergent dispenser system. It signifies that the control board isn't receiving the expected signal from the dispenser, similar to error code E38. However, there might be a slight difference in the root cause between the two codes.
During a wash cycle, the washer dispenses detergent at specific points based on the selected cycle. The E39 code signifies a communication issue between the dispenser and the control board. While similar to E38, E39 might specifically point towards a problem with the dispenser motor's ability to move the dispenser compartments.
Here's an explanation of the E39 code, its causes, and troubleshooting steps
Possible Causes of E39 Error
- Faulty Dispenser Motor: The motor responsible for opening and closing the dispenser compartments to release detergent at the right time might be malfunctioning. This could be due to mechanical issues within the motor itself or electrical problems.
- Clogged Dispenser Compartments or Hose: Similar to E38, detergent residue, debris, or hard water buildup can clog the dispenser compartments or the hose that connects the dispenser to the washer tub. This can prevent the dispenser motor from functioning correctly.
- Loose Electrical Connections (Less Common): Electrical connections between the dispenser and the control board might be loose or faulty, interrupting communication between the components.
Troubleshooting Steps for E39 Error
- Reset the Washer: Consult your user manual for specific instructions on resetting your GE washer model. A simple reset can sometimes clear temporary glitches.
- Clean the Dispenser Compartments: Locate the detergent dispenser drawer and remove it completely from the washer. Following your user manual's instructions, clean the compartments thoroughly with warm water and mild detergent. Look for any blockages in the dispenser housing where the drawer inserts.
- Clean the Dispenser Hose (if accessible): Some GE washer models allow access to the hose that dispenses detergent from the drawer to the tub. Refer to your user manual for specific instructions on cleaning the hose (if applicable).
You could also
- Check for Blockages Around the Dispenser Motor: If you're comfortable with some disassembly, some resources suggest checking for any debris or foreign objects that might be obstructing the dispenser motor's movement within the housing. However, consult your user manual or a qualified appliance repair technician before attempting this step.
- Check for Loose Connections (if comfortable): If you're comfortable with basic appliance repair, consult your user manual for the location of the dispenser and its connection to the control board. Visually inspect the connection for any loose wires or damage. Important Note: If you're not comfortable with electrical components, consult a qualified appliance repair technician for this step.
If the E39 Code Persists after these steps contact a qualified appliance repair technician: They can diagnose the problem more precisely based on your washer model and error code. This might involve testing the dispenser motor for functionality, checking for internal mechanical issues within the motor, examining the wiring for faults, or addressing other potential causes.
Additional Tips to Prevent E39 Error
- Use the correct type and amount of detergent: Using high-efficiency (HE) detergent recommended for washers is important. Avoid using excessive detergent, which can contribute to clogs.
- Clean the dispenser compartments regularly: Regular cleaning helps prevent buildup and potential clogs.
- Check for detergent compatibility: If you're using a new detergent, ensure it's compatible with HE washers to avoid clogging issues.
By following these steps, you should be able to identify the cause of the E39 error code on your GE washer and ensure proper detergent dispensing during wash cycles. If the error persists after trying these troubleshooting steps, consulting a qualified appliance repair technician is recommended for a more precise diagnosis and repair.
Remember to refer to your user manual for specific instructions related to your GE washer model, especially for cleaning the dispenser compartments or hose (if applicable). The user manual might also provide additional troubleshooting tips specific to your model.