The error code EC:56 on your Speed Queen washer indicates a Loyalty Purse Write Error. This signifies an issue with the system used to track loyalty points or stored value on a chip card. While similar to the EC:50 error code (Loyalty Purse Read Error), this code specifically points to a problem writing data onto the card, not reading it.
Here's a breakdown of the problem, potential causes, and troubleshooting steps you can try
Potential Causes of this error
- Card Reached Limit or Incompatible: The error code suggests the washer's control board attempted to write data (loyalty points or value) to the chip card, but encountered an issue. This could be due to a few reasons:
- Card Value Limit Reached: The card you're using might have a pre-defined maximum value or spending limit associated with loyalty points. If the washer cycle you selected would exceed the remaining points or value on the card, the write process would fail.
- Card Not Compatible with Writing Loyalty Data: In some cases, the chip card you're using might not be compatible with the washer's loyalty system, preventing it from writing data like points or value onto the card.
- Temporary Card Glitch (Less Likely): In rare cases, a temporary issue with the chip card itself could prevent it from receiving loyalty data properly.
- Control Board Malfunction (Less Likely): In very rare cases, a malfunction within the washer's control board might be hindering its ability to write data to the card.
Troubleshooting Steps
- Check for Spending Limits (if applicable): Consult the system or establishment managing the loyalty card system (e.g., laundromat) to see if there are spending limits or restrictions on the card you're using.
- Try a Different Card (Optional): If you have another compatible card, try using it to see if the washer can write loyalty data without the error. This can help isolate if the problem is with the specific card you were using.
- Consult Speed Queen Support: If checking for spending limits and trying a different card don't resolve the issue, contacting Speed Queen's customer support is recommended. They can provide further guidance on your specific washer model, the loyalty card system functionality, and potential solutions. They might be able to:
- Help determine if the card is compatible with the washer's loyalty system.
- Advise you to contact the establishment managing the card system (e.g., laundromat) to understand any limitations or errors on their end.
What to Avoid
- Forcing the Card: Avoid repeatedly inserting or forcing the card into the reader, as this could damage the card or the reader itself.
- Disassembling the Washer: Do not attempt to disassemble the washer to clean the card reader internally. Leave any internal repairs to a qualified technician.
By following these steps, you can potentially address the loyalty purse write error (EC:56) on your Speed Queen washer. If the issue persists after checking limits and trying different cards, consult Speed Queen support for further assistance. They can help determine if the problem lies with the card compatibility, loyalty system, or the washer's control board.