Meaning: IR Communication Disconnection

This error signifies a disruption in the infrared (IR) communication between your washer and an external device.

Potential Causes of this error

• There are several potential reasons for the disrupted IR communication:
  • User Error: Accidentally removing the IR-reliant device during data transfer.
  • Obstructions: Objects blocking the IR signal path between the washer and the device.
  • Dirty IR Components: Dust or dirt accumulated on the IR transmitter/receiver windows on the washer or the external device.
  • Faulty Components: In rare instances, a malfunctioning IR transmitter/receiver on the washer or the device could be the culprit.

Possible Solutions

• Here are some troubleshooting steps you can try:
  1. Verify IR Communication: Confirm if your Speed Queen washer model uses IR for communication. Not all models rely on IR. Consult your washer's manual for confirmation.
  2. Ensure Proper Alignment: If IR is the communication method, make sure the external device is properly aligned with the IR receiver window on your washer. The washer's manual should indicate the receiver's location.
  3. Remove Obstructions: Clear any objects that might be blocking the IR signal path between the washer and the device.
  4. Clean IR Components: Use a soft, dry cloth to carefully clean the IR transmitter/receiver windows on both the washer and the external device.
  5. Retry Communication: After completing these steps, attempt to re-establish the IR connection according to the instructions for your external device.
• If the error persists: If the troubleshooting steps don't resolve the E:0C error, it might indicate a malfunction with the IR components on your washer or the external device. Here's what to do next:
  • Consult Device Manual: Refer to the manual for the external device you're using for troubleshooting steps specific to that device.
  • Contact Speed Queen Support: If the issue persists or you suspect a problem with the washer's IR components, contacting Speed Queen support is recommended. They can provide further guidance and determine if a service technician visit is necessary.